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What is VoIP?
VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.
What is a Caller ID?
Caller ID is a unique number that is provided to you at sign-up. Through this,, other Globecallback.com members can call you directly on your softphone (if it is running).
How do I use the Globecallback.com softphone?
The softphone is an application that runs only on Microsoft Windows platform. In order to run it, you will need a headset with a microphone.
When calling other parties, do they also need VoIP service?
No. Using us, you can connect to parties using any telephone technology.
Will the service interfere with my DSL or cable modem data connection?
The service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. We use advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.
Both DSL and cable modems provide sufficient bandwidth to support the service.
Do I need a fixed/static IP ?
No, you do not need a static IP address to enjoy the advantages. Globecallback.com is designed to work in a dynamic address (DHCP) environment, such as that available with most home gateway routers.
Does the person I call have to be a Globecallback.com member?
No, with Globecallback.com, you can reach any phone number that you call with a traditional phone. Calls to regular phones are charged on a per minute basis, while those to other Globecallback.com members are free.
Can I assign a static IP address to the telephone adapter?
No, the device is configured to obtain an IP address via DHCP.
Is there an annual contract?
No, there is no term commitment. You may cancel your service at any time.
Are calls charged by the minute?
We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration.
How does the sound quality compare to my current phone?
You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently experiencing.
Is there an activation fee?
No.
What is the minimum subscription term period?
One month.
Do I need a PIN and a password?
When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this information. Upon sign-up, a PIN number will be provided. It can be used for website login and making phone calls.
How do I check my account balance?
Once you login , you are immediatelly served information about your account balance and call activities.
Can I use softphone if my computer is behind a firewall?
If you have a router with a firewall installed to connect to the Internet, or if you are using the service in a corporate environment, we provide a NAT traversal feature that allows you to use the softphone in such environments.
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